How can we help?
The quickest way is from the app: Account → Help and support. Your message arrives with the details we need, and we reply by email.
Looking for how something works? Read the step-by-step guide or the FAQ.
Can’t use the app? Email chris@uplevel.llc from the address you sign in with. Tell us what you expected and what happened instead.
Report a safety concern or content
If a draft is harmful or offensive, open it and tap Report this draft. For anything else that worries you, choose “Report a safety concern” in Help and support, or email us with “Safety” in the subject. We read safety reports first.
Common questions
Does anything happen without my approval?
No. The crew only plans until you approve a try, and each plan has a spending limit. Draft pull requests on GitHub need their own approval.
Where is my data?
Captures are saved on your phone first, encrypted, then synced to your private workspace. The privacy policy lists who processes data for us.
How do I get a copy of my data?
Account → Your data → Export my data.
How do I delete my account?
Account → Your data → Delete my account. More about deleting your account.
Purchases and refunds
Purchases go through the App Store or Google Play. Refunds are handled by Apple or Google; manage subscriptions in your App Store or Google Play account settings.